Cranes Assistance

Renovation is often required to align the system to the existing rules, or simply to increase the security guarantees provided to operators.
The highly qualified staff of the service center will keep your plants always running with minimal downtime.
The quality of assistance is as fundamental as the quality of the product itself, that's why Vinati has developed a personalized and flexible service that can meet all technical requirements of the machines both on the domestic and foreign market, for a full customer satisfaction.
Our services include: scheduled maintenance, technical operations / assembly, technical support, spare parts inventory as well as modernization of old plants and recertification of lifting equipments. We can also provide an information point for the industry standards.

Here are some of the most commonly performed operations:

  • Adding remote control;
  • Inhibition of transit zones;
  • Remaking of electrical systems;
  • Changing the gauge of the crane;
  • Decrease / increase flow rate;
  • Automation of cranes;
  • Inverter appliance;
  • Replacement of the hoist trolley on cranes.

Our after-sales service is able to quickly provide replacement parts and send specialized technicians, in accordance with the ISO 9001 ed. 94, to allow the full operation of the plant in the shortest possible time. And with the help of our corporate fleet which includes vans, tippers, platform trucks and trucks with hydraulic cranes mounted, we can cover a wide range of interventions.
The urgent intervention is assured within 24 hours from your call. We arrive before the others and we'll go as soon as possible to limit your downtime.
We have experienced teams formed by mechanical and electrotechnical specialized workers, that will solve any problem that your system may have on the spot.

The service department provides a full structure to the customer:

  • Assistance Office:
    • Call center;
    • Interventions planning and related documentation;
    • Telephone support;
    • Estimates;
    • Spare parts and shipping.
  • Emergency teams:
    • Electrical technician;
    • Electronical technician;
    • Mechanical technician.
  • General:
    • Multi-brand spare parts warehouse;
    • Mechanical workshop for repairs.

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Privacy policy

Pursuant to the Italian Law 196/03 Art. 13 regarding the protection of personal data, we wish to inform you that the common data you give us are treated in respect of fundamental liberty, as well as legal entities dignity, paying specific attention to privacy and personal identity.
We?ll legally hold your data with correctness, in full counsel of your rights and privacy.
The data you give us, without prejudices in case of rejection, will be treated by Vinati S.r.l. through manual and automated means via comparison, categorization, computation, and also through creation of lists, with the following purpose:
  1. customer management (governance, accountancy, contracts management, orders, dispatches, services, invoicing, solvency check ); dispute management (debt collection); debt insurance;
  2. fulfillment of operations imposed by normative obligations; historical archiving; marketing and advertisement; dispatch of advertising items offered by the company; with the purpose of marketing for whom the consent is not required.
  3. furthermore, if you checked the specific text box on the info request form, your data will be used in order of historical archiving, taking pre-contractual informations which are not-activated at the instance of the person concerned, voluntary audit activities.
They will be subject of notice of the following categories of not-appointed Society employees in accordance with the Law 196/03, Companies, authorities and public institution, Companies independent partners, freelancers (lawyers and accountants), IT consultants, other divisions of this Company / other Companies of the group, even foreigns; Company service providers; Companies that offer commercial info; credit insurance Companies; agents; inspection Companies; and also anyone who is legal subject of communications expected by legal rules or rules of procedure.
The data will not be spread to third party. In accordance with the Law 196/03 Art.13, you are entitled to access to guarantor registries.
You also are entitled to get informations about your data; request their cancellation, block, update, adjustment, integration and treatment opposing, turning to the treatment owner:
Vinati S.r.l., Via Brescia, 205 25075 - Nave (BS) - Italy.
Should you require any further information please visit the following website: www.garanteprivacy.it