Cranes Assistance

Renovation is often required to align the system to the existing rules, or simply to increase the security guarantees provided to operators.
The highly qualified staff of the service center will keep your plants always running with minimal downtime.
The quality of assistance is as fundamental as the quality of the product itself, that's why Vinati has developed a personalized and flexible service that can meet all technical requirements of the machines both on the domestic and foreign market, for a full customer satisfaction.
Our services include: scheduled maintenance, technical operations / assembly, technical support, spare parts inventory as well as modernization of old plants and recertification of lifting equipments. We can also provide an information point for the industry standards.

Here are some of the most commonly performed operations:

  • Adding remote control;
  • Inhibition of transit zones;
  • Remaking of electrical systems;
  • Changing the gauge of the crane;
  • Decrease / increase flow rate;
  • Automation of cranes;
  • Inverter appliance;
  • Replacement of the hoist trolley on cranes.

Our after-sales service is able to quickly provide replacement parts and send specialized technicians, in accordance with the ISO 9001 ed. 94, to allow the full operation of the plant in the shortest possible time. And with the help of our corporate fleet which includes vans, tippers, platform trucks and trucks with hydraulic cranes mounted, we can cover a wide range of interventions.
The urgent intervention is assured within 24 hours from your call. We arrive before the others and we'll go as soon as possible to limit your downtime.
We have experienced teams formed by mechanical and electrotechnical specialized workers, that will solve any problem that your system may have on the spot.

The service department provides a full structure to the customer:

  • Assistance Office:
    • Call center;
    • Interventions planning and related documentation;
    • Telephone support;
    • Estimates;
    • Spare parts and shipping.
  • Emergency teams:
    • Electrical technician;
    • Electronical technician;
    • Mechanical technician.
  • General:
    • Multi-brand spare parts warehouse;
    • Mechanical workshop for repairs.

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